Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Paul Hooper, DC, MPH, MS
Dr. Paul Hooper, 1975 graduate of Cleveland Chiropractic College - Kansas City, is the clinical communications editor for Comprehensive Industrial Disability Management Corp. He can be reached via e-mail with questions and comments at paul.hooper@cidmcorp.com.