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Dynamic Chiropractic – October 1, 2020, Vol. 38, Issue 10

What's Your Wait Time?

By John Hanks, DC
It was a dream, but it didn't seem like one. I was in my chiropractic office, with the reception area as busy as it had ever been – standing-room-only. No matter what I or my staff did, we could not stay on schedule, getting more and more behind. People were trying to be patient, but there was an undercurrent of tension as they waited longer and longer. Finally, by the end of the day, it was over, with the last patient leaving in a muffled "huff" due to her frustration. 

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