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Chiropractic Research Review

96% of Patients Willing to Recommend Their DC

Patient satisfaction is an effective and widely accepted means of measuring the results of physician care, because patients are the recipients of the services provided. The health-care market constantly seeks information on patient satisfaction to determine physician quality - now more than ever, because of a general perception that scientific disease management too often takes precedence over human relations.

To evaluate patient satisfaction with chiropractic care in patients seen by members of the Oklahoma State Chiropractic Independent Physicians' Association, 150 patients who had filed health insurance claims were requested to complete a visit-specific questionnaire.

The randomly selected patients were asked to rate nine various aspects of quality of care in one of five categories: excellent, very good, good, fair, or poor. The quality and access questions were adapted from the Group Health Association of America Visit-Specific Questionnaire.

Results: The return rate was 44% after three mailings. The following list represents the percentage of patients who answered "excellent" for the listed category:

* Personal manner of chiropractor: 92%
* Length of time to set up appointment: 85%
* Technical skills of chiropractor: 83%
* Office telephone access: 77%
* Length of wait at office: 76%
* Time spent with provider: 74%
* Physician explanation of procedures: 73%
* Convenience of office: 58%
* Overall visit: 83%

The authors note that 100% of the respondents rated overall satisfaction either "very good" or "excellent," and 96% claimed they would recommend the DC in question to family or friends. The only questions that received any "fair" ratings were those regarding office convenience and physician explanation; none received "poor" ratings.

image - Copyright – Stock Photo / Register Mark

Note: The authors recognized that the response rate (66 patients) was low. Although the findings of this single study cannot be generalized, they confirm the findings of other studies that show similar results: chiropractic care is associated with high patient satisfaction.

Gemmell HA, Hayes BM. Patient satisfaction with chiropractic physicians in an independent physicians' association. Journal of Manipulative and Physiological Therapeutics 2001:24(9), pp. 556-559.

Chiropractic Research Review

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